Customer Services Training

Customer Services Training - Customer Service Skills

Customer Service Skills Training

When your business dealings are all internal, your colleagues are also your clients. How you handle them can directly affect your individual goals as well as your team’s and company’s performance.

2 Day Course @ £198 Per Person

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Customer Services Training - Dealing With Difficult Customers

Dealing With Difficult Customers

This course can be customised for in-house training

1 Day Course @ £99 Per Person

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Customer Services Training - Selling & Customer Care

Effective Telephone Skills & Customer Care

This is a one day workshop for all staff who interact with customers regularly over the telephone. The programme will highlight how to build rapport with customers through effective communication and how to meet and exceed customers’ expectations and move them up the loyalty ladder to be advocates of your business.

1 Day Course @ £99 Per Person

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Customer Services Training - Telephone Techniques

Telephone Techniques

To confidently and effectively communicate using the telephone, to become a well organized competent professional using the telephone.

1 Day Course @ £99 Per Person

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